General
Information:
Elie's
Freehand Pipes: Elie Bosmans, 371 Chemin des
Champignons, Lieu dit La Baysse, F - 24800
Vaunac, France.
Siren
(company registration number): 799 573 233
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can find me on Pinterest
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About
warranty:
My A,
and S-grade pipes (incl. Elie's metal pipes)
may be returned unsmoked and by registered
and insured mail only, within 3 days
after arrival (online tracking as proof), if
you are not satisfied about it. In that case,
I cannot refund: shipping costs (yours and
mine), nor handling costs, nor Paypal fees,
nor taxes. If some kind of discount (example:
free handling charges) or free goods have been
given: they will also be substracted from the
refund. A re-publishing fee (site) of €10,00
can also be applicable. Smoked pipes can only
be returned if serious material flaws have
appeared within three months after purchase. R
(reject, low cost), estate pipes are not
guaranteed. They are sold 'as is'.
Currency
Converter:
use only dots, no comma's, please.
THIS
CONVERTER GIVES THE RATES AT THIS VERY OWN
MOMENT. DETERMINED BY THE FINANCIAL MARKETS. I
HAVE NO SAY WHATSOEVER IN IT, I DON'T CONTROL
WALL STREET. (If tomorrow, $1.00 = €1,00, as
at the introduction of the €, I would still
get the same amount of money). Note: Paypal
rates are around $0.05 more expensive than the
official rates. Please, if you can, avoid
payments by Paypal: it's the most expensive
way of online payment for you and me.
FreeCurrencyRates.com
If
you need conversion to other
currencies, please click the button
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Payment
Non-Eurozone
(USA,
UK,etc.) customers are requested to pay
by PayPal, and in Euros only.
Sorry,
but I cannot accept any kind of checks. It
takes too much time, and sending it involves
too many risks. Moreover: European banks
charge around 15-16% on clearing a foreign
check, IF they even accept them.
Eurozone
customers (customers who have the Euro as
their national currency): please pay
only by bank transfer. It is free of charge,
according to EU laws. If you still insist on
paying by PayPal, you need to add 5,00% to the
total amount (shipping costs included) for
PayPal fees. I'm sorry to have to take this
measure, but my prices are already very sharp.
Reservations
Reservations
are
not made anymore, unless a non-refundable
down-payment of at least 25% is done. Special,
custom build orders can only be accepted after
a down-payment of 50% has been made (not
required for 'not-too-special-orders). Special
orders under €120,00 (excl. shipping) can
normally not be accepted anymore.
Shipping
info
Your
pipe or other order will be shipped after full
payment has been received.
Minimum order is
€50,00 (excl. shipping)
Orders
above €75,00 (excl.shipping): only actual
shipping costs +15%, which are the income
taxes and health insurance that are calculated
by the taxman on the raw invoice, so also on
the shipping fees. I work under a very
simplified tax-system, designed for
micro-enterprises. Only €12,00 handling
fees could (could) be added to a small
order requiring making customs documents,
although order picking, packing, communication
with the customer, preparing customs
documents, driving to the far away
post-office, etc. etc. takes a lot of
time. Shipping will mostly always done
registered and insured (insurance will be
included in shipping fees.
Being a
pro, I can only make a (be it small) profit on
orders above €75,00 (excl. shipping). In the
case of micro-orders: your parcel cannot be
shipped immediately. In case I have other
shipments to send or need to be in town for
shopping, etc.: shipping is done. (I ship at
least ones/2 weeks). If you need immediate
shipping: €12,00 for driving to the
post-office will be charged. This covers only
a minor fraction of the real costs.
VERY
IMPORTANT !!!
For a
limited number of countries in the EU,
I can offer cheap, fast and insured shipping
(with tracking).
For other
than those limited number of countries, like
the USA, there is only one company available:
La Poste (French Postal). And they
recently made a major change to their
tariffs. I was able to offer insured,
registered shipping for a good price.
Unfortunately, La Poste has scrapped this
shipping method to force customers into their
less cheap fees if insurance and tracking is
required.
Now, they offer 2 different shipping services:
'Colissimo', which they claim is very fast,
with full tracking and insurance (supplement,
according to the value). Sign on
delivery. This service however doesn't come
very cheap (in comparison) if your order isn't
considerable.
Then there is 'Delivengo', cheap but slower
and tracking only available for 43 countries
(USA included). Destinations outside
those 43 countries: tracking ends when the
parcel leaves France. There is no possibility
to pay for insurance on your parcel.
Sorry, but I will only ship by that cheaper
service if you declare explicitly to not take
any action against me via Paypal in case you
didn't receive your parcel or the carrier
damaged the goods. This agreement will be
mentioned in the Paypal Payment Request. Proof
of shipping and tracking code will always be
provided. Pipe-making has become a
non-lucrative trade, and it would be unfair to
put even more loss-making burden on the
artisan. Please make your decision yourself,
considering costs and benefits.
(Please note that FedEx, DHL, UPS, etc. are
available in France, but you don't want to
know their extremely high shipping fees.)
All
pipes are packed with utmost care. If you
don't trust it anyway, or you would like to
have it proudly displayed at home or offer it
as a nice gift: for €35,00 supplement you will
receive your pipe in an adapted, upholstered
nice wooden box. With my seal on it. There is
no limit on this offer: it might even be an
R-grade pipe. In case you order a wooden box:
shipping prices are a bit higher, of course.
