Info
About guarantee
My A+, A, and B-grade pipes (incl. Elie's Comrade and EKool) may be returned unsmoked within one month after purchase, if you are not satisfied about it. In that case, I cannot refund shipping costs. Smoked pipes can only be returned if serious material flaws have appeared within three months after purchase. C and R (low cost), estate and metal pipes are not guaranteed. They are sold 'as is'.
Reservations can be made for a maximum period of 2 weeks, unless a non-refundable partial prepayment has been made (to further avoid fake buyers and their strange kind of humour)
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Payment
Non-Eurozone (USA, UK,etc.) customers are requested to pay by PayPal, and in Euros only. I am sorry, but I cannot accept any kind of checks. It takes too much time, and sending it involves too many risks. Moreover: European banks charge more than 10% to 15% on clearing a foreign check.
Eurozone customers (customers who have the Euro as their national currency): please pay only by bank transfer. It is free of charge, according to EU laws. If you still insist on paying by PayPal, you need to add 2,5% to the total amount (shipping costs included) for PayPal fees. I’m sorry to have to take this measure, but my prices are already very sharp.
Reservations
Due to the crazy amount of people who don't stick to their commitment, reservations are not made anymore, unless a non-refundable downpayment of at least 20% is done. Special orders can only be accepted after a downpayment of 50% has been made.
Shipping info
Your pipe or other order will be shipped after payment has been received. Because of the high fuel costs (driving to the post-office), orders under 100,00euros (excl.postage) will be shipped together with other orders. Shipping is done at least ones a week.
Only actual shipping costs will be charged, no 'handling fees' 'packing materials' or whatever other nonsense some people want you to pay.
Shipping will be done by Belgian Post. Belgian Post offers a wide variety of shipping services, including insured and registered ('sign for')mail.
If you want to know all about it: surf to www.post.be (site offers information in English too). Or ask me about it.
If you decide not to take insurance nor registration, I cannot accept any responsibility. Sorry about that. On major orders though,the registration fee will be fully or partially payed by me.
All pipes are packed with utmost care. If you don't trust it anyway, or you would like to have it nicely displayed at home or offer it as a nice gift: for €15,00 supplement you will receive your pipe in an adapted, upholstered nice wooden box. With my seal on it. There is no limit on this offer: it might even be an R-grade pipe. In case you order a wooden box: shipping prices are a bit higher. All pipes with a pricetag of 200,00euros or more, always have a box, included in the price.
Important: Models of boxes may change from time to time. These are examples that are momentarily available. Boxes are chosen by me, in accordance to the model and size of the pipe."
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